Returns & Exchanges

At Francie, we want you to love every piece you wear, which is why we offer a 30-day return window for all unworn garments in their original condition. If your order isn't a perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garment is securely folded to prevent damage during transit.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to the outside of your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing