Frequently Asked Questions

Everything you need to know about shopping with Francie.

What is Francie's return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our specific garment dimensions.

Where are your clothes manufactured?

Francie is committed to ethical production. Our collections are manufactured in certified facilities that prioritize fair wages and sustainable practices.

Can I change or cancel my order?

Orders are processed quickly, but we can make changes if you contact our support team within 60 minutes of placing your order.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Klarna for interest-free installment payments.